Security Industry Research Articles

Securities Markets and Their Regulation in Zambia: A New Dawn or a Rebranding of the Old Norms?

Securities markets are a barometer for the economic progression of any country. The quest to harness the maximum benefits that such markets afford has led governments to enact specific legislation and develop appropriate policies. Despite enacting legislation in 1970, it was only in 1993 that the Zambian securities market was established. Simultaneously, the Securities Act 1993 was also enacted. However, it was replete with shortcomings, leading to its repeal and replacement by the Securities Act 2016 (amended by the Securities (Amendment) Act 21 of 2022; hereinafter the Securities Act 2016 as amended). The Securities Act 2016 as amended has for the most part been hailed as a progressive piece of legislation that has incorporated global best practices aimed at enhancing the securities market. There is optimism that the Securities Act 2016 as amended has breathed new life into the securities industry which was seemingly ailing and on life support. It remains questionable, however, whether the Securities Act 2016 as amended enhances the performance of the securities market by effectively fostering fair and efficient trading and ensuring financial integrity, or if it simply reiterates the problems of its predecessor or worse still creates new challenges. In this article the author critically assesses the Securities Act 2016 as amended to ascertain the extent to which it conforms to the IOSCO Principles 2017 and the practices of other countries such as Kenya, whose Capital Markets Act Chapter 485 offers greater clarity.

Research and Application of Active Security Protection Methods for Automotive Cloud

With the gradual maturity of the Internet of vehicles and cloud computing industry and the continuous evolution of network attack forms, the demand for cloud security in the automotive industry will increase year by year. In the automobile cloud platform environment, because the traditional security scheme is still effective for the north-south traffic, the security problem of the automobile cloud platform mainly lies in the security protection of the east-west traffic of the platform and the division of the security boundary. The purpose of this project is to solve the security risk of east-west cross-subnet traffic of the automobile cloud platform, especially the traffic security problem between hosts, in order to provide the next generation firewall, intrusion prevention and other professional security protection functions for the virtual network environment without affecting the service virtual machine. In order to achieve the above purpose, it is necessary to solve the problem of virtual switch diversion and virtual machine drift on the cloud platform, study the service security requirements of the automotive cloud platform, the relationship between data transfer and processing on the cloud platform, and finally provide a prototype system of active security protection for the cloud platform risks. The system implements VM microisolation, network attack defense, malicious code defense, ip address-based secure access policies, application-type secure access policies, and VM migration security functions in cloud application scenarios.

Leveraging Data Plane Programmability to enhance service orchestration at the edge: A focus on industrial security

The Edge Computing paradigm is increasingly gaining traction in modern telecommunication scenarios, as it enables the offloading of computational tasks from end devices to a variety of nodes located in close proximity to them. This approach is essential for meeting the ever-stricter Quality of Service requirements imposed by modern applications. Concurrently, the advent of Data Plane Programmability allows for unmatched flexibility on the networking plane, supporting processing of multiple protocols in a logically centralized fashion with simple in-line computation, and offering the possibility to offload additional services to networking equipment. Reaping those benefits necessitates heedful management of resources and infrastructure. This, in turn, calls for the introduction of a service orchestration entity, capable of taking advantage of device heterogeneity to enable efficient and swift service provisioning. This work delves into the potential of introducing an orchestration system able to cope with the challenges of offloading security tasks at the Edge. This effort involves developing and implementing novel architectural components that capitalize on the heterogeneous nature of the Edge infrastructure as well as of the Programmable Data Plane as a potential tool for service offloading. To establish the feasibility and performance of this approach, an industrial scenario is considered, where the integrity of data from legacy devices must be ensured. Following an evaluation of the hashing performance of the Programmable Data Plane in comparison to general-purpose devices, a simulation study is conducted on the overall orchestration system, demonstrating the viability of the proposed approach.

AI기반 보안산업의 육성과제

Recently, the government's interest in industries utilizing AI has been amplified, with initiatives such as announcing a roadmap aiming to achieve the goal of becoming the world's fifth largest information security industry by 2027, with a market size of 30 trillion won, driven by digitalization and expansion in the security domain. AI represents a paradigm shift demanding innovation across nations, societies, and industries, necessitating proactive preparation and response. In the security sector, the paradigm is shifting from traditional human security to integrated security, convergence security, and AI security. To establish a foothold in the global security market, it is imperative to apply new security systems tailored to the Fourth Industrial Revolution through technological innovation, foster convergence security and physical security industries. Therefore, this study aims to propose the nurturing and development direction of the security industry based on AI, which is the core technology of the Fourth Industrial Revolution, as society evolves into a hyper-intelligent, hyper-connected, and hyper-convergent society. To foster the AI-based security industry, the application and operation of AI-based security systems need to be expanded across the entire security business. These include applying AI virtual security guards, AI-based security robots, AI-based drones, AI-based intelligent video monitoring in security rooms, AI-based autonomous driving technology and smart parking solutions, AI-based security systems in personal protection tasks, AI-based on-site crowd management systems, AI-based IoT integrated security systems, and operation of AI-based machine security systems that can be applied to the six security tasks regulated by security laws and regulations. From a policy perspective, policy support for creating new jobs and ensuring stable employment in AI security-related fields should follow. At the national level, there should be policies to nurture and support the AI-based security industry, along with efforts to address ethical issues related to AI. Furthermore, new education programs related to the Fourth Industrial Revolution and AI need to be introduced according to security laws and regulations. From a technological and academic perspective, it is necessary to enhance the professionalism of security companies to actively respond to the Fourth Industrial Revolution, and continuous development of AI-related security technologies is essential. Academic research should continue, focusing on in-depth research and development of AI security applications in various security sectors.

Application of cyberspace security in video games industry

While video games are becoming an increasingly popular worldwide industry, there is a growing number of cheaters who exploit the flaws and weaknesses of games to gain advantages or earn money. This initiates a conflict between the 'black hat' and 'white hat' players. This article provides a comprehensive classification of cheats and anti-cheats in video games, accompanied by vivid illustrative scenarios. In terms of cheat classification, there are two main categories: Generic cheats, and those of special relevance to online games. Each sub-category will be accompanied by examples or explanations of the current situations. In the section on anti-cheating measures, a table will be provided to illustrate general methods to counter common cheats. This section also includes some novel and creative anti-cheat methods that utilize different technologies to address the issues. This paper also discusses the investigation of applying artificial intelligence (AI) to combat malfeasance by some researchers. Finally, the conclusion provides a general summary of the current anti-cheat situation and presents some divergent ideas for addressing cheating.

Analysing Revitalised Security Industry: The Tech-Powered Transformation for Small States

This scholarly endeavour delves into the extensive metamorphosis undergone by the security industry, a consequence of profound technological advancements. In particular, the study discerns the strategic utilisation of the tech-powered revitalised security industry by certain small states as a means to transcend the confines of defensive nihilism. An identified gap in current scholarship lies in the limited exploration of the transformative dynamics associated with technological innovation-driven security industries within the context of small states. Consequently, this paper endeavours to furnish a comprehensive analysis of the revitalised security industry and its multifaceted implications on the domains of security, politics, and economics. The research employs a nuanced approach, with a primary emphasis on case studies pertaining to Israel and Singapore, both exemplifying small states that have strategically harnessed high-tech capabilities to defy conventional perceptions of their inherent limitations. The central objective is to scrutinise the methodologies adopted by these small states, offering insights into their concerted efforts to bolster technological prowess. This divergent trajectory challenges prevailing realist assumptions regarding the inherent constraints imposed upon small states. Methodologically, the study employs a diverse array of analytical tools, including case study techniques, policy discourse investigation, and cross-case comparative analysis. This eclectic methodological approach aims to discern and unravel the intricate interplay between technology’s transformative influence on the security industry and its subsequent ramifications for small states.

Cybersecurity of Industrial Systems—A 2023 Report

The article explores the importance of cybersecurity in Industry 4.0, specifically focusing on safeguarding industrial automation systems from cyberattacks. It discusses essential security measures, network monitoring, and employee training, emphasizing the significance of risk management for ensuring industry stability. Adherence to industrial security standards, such as ISA/IEC 62443, is crucial (ISA—International Society of Automation, IEC—International Electrotechnical Commission). The article outlines cyberthreat challenges and their impact on various sectors, including healthcare and finance, as well as the risks faced by large industrial enterprises. Additionally, it elucidates evolving cybersecurity strategies and principles, underscoring the necessity for continuous, multi-layered protection. Collaboration with operators, strict information security policies, and robust incident response plans are emphasized. The importance of risk monitoring and adaptability to ever-changing threat landscapes is highlighted, emphasizing the collaborative and flexible nature of cybersecurity in the face of escalating digital threats.

The Media's Influence on Uganda's Security Sector Reforms: An Analysis of a Few Broadcast and Print Media Stations in Kampala

The goal of this study was to investigate how the media and other external variables influenced Uganda's security sector reform. The study especially looked at the several ways that Uganda's media shaped the country's security sector reforms, noted the difficulties that the media in Uganda experienced in implementing these reforms, and determined the other elements that affected Uganda's security sector reform. The study population included Kampala city residents, security personnel, and media personnel. This study used a quantitative, descriptive, and correlative research approach to investigate how the media and other factors shaped the security sector changes. Conversely, a qualitative method was applied to evaluate the difficulties encountered by the media, involving the collection of data through in-depth interviews with journalists. According to the study's findings, the mass media—that is, radio, television, and print—accounted for 47.9% of the security sector's performance (adjusted R2 = 0.479). This indicates that other factors not taken into consideration by this model accounted for 52.1% of the contribution. Nonetheless, just two media outlets—radio (β = 0.568, p = 0.000 < 0.05) and television broadcasting (β = 0.271, p = 0.004 < 0.05)—had a positive and noteworthy impact on the security sector's performance in Uganda, whereas print media (β = -0.090, p = 0.312 < 0.05) had a negative and negligible impact. The results of the journalist interviews also showed that, despite the media's beneficial influence on the performance of the security sector, the media in Uganda has certain obstacles to reforming the security sector. The primary obstacles identified by the interviewees were the absence of legal provisions or instruments that enable journalists to obtain information, coupled with the preservation of antiquated laws on statute books that restrict access, bureaucratic red tape in government, insufficient funding and institutional bureaucracy, political violence, and inadequate training. The results of the study showed that, as 45.2% of the data showed, there is a positive correlation between the other parameters and the performance of the security sector (p = 0.05). These other elements include company culture, resource availability, and leadership. This means that, despite a number of restrictions and laws put in place by governments to restrict media impact, the Ugandan media does its function. The study also comes to the conclusion that performance in the security industry is influenced by other factors. The report suggests that in order to enhance their effectiveness, the UPDF and UPF, which are the main security agencies, should rebrandtheir organizational culture, leadership, and structure. Keywords: Media, security sector, Uganda, Broadcast, Reform

Navigating the Dynamics of Private Security in Turkey: Reflections from a Field in Flux

Any fieldwork is inherently filled with tension arising from two fundamental yet conflicting obligations: first, the need to treat the field as an already constituted research object, and second, the requirement to continuously reframe, remake, or essentially reconstitute this object during the fieldwork. This double bind places the fieldworker in a blurred position, navigating between the certainty of the former and the uncertainty of the latter. My fieldwork on Istanbul's private security market in Turkey was no exception. While approaching the market as an already constituted research object, I also had to cartographically unfold it as I explored it. My research specifically examined how security, as a peculiar good and service, was translated into a market object in Turkey's private security industry. Despite its relatively recent emergence in 2004, the industry has experienced tremendous growth. By 2019, 1.6 million people had completed private security training, 1.1 million had obtained licenses, and around 320,000 were actively employed in the industry. This translates to nearly 3 in every 100 working-age individuals being trained, almost 2 in 100 licensed, and 1 in 200 working as private security guards.

Streamlined Workforce Management System Using AI

In today's digital landscape, face recognition technology has emerged as a versatile and non-invasive tool used across sectors, despite its lower accuracy compared to iris or fingerprint recognition. Its applications range from security and authentication to optimizing attendance systems in educational institutions and workplaces. This paper introduces an innovative class attendance system employing face recognition technology, replacing manual processes prone to inaccuracies like proxy attendance. The system involves database creation from student images, utilizing Haar-Cascade classifiers for face detection, and Local Binary Pattern Histogram algorithms for live recognition from classroom video streams. It automates attendance data distribution to faculty members, enhancing efficiency and precision. Simultaneously, the security industry necessitates alert and vigilant security personnel to prevent breaches. A sophisticated hybrid system, leveraging machine learning techniques like OpenCV and EAR/MAR algorithms alongside UHD cameras, detects guard drowsiness and alerts them promptly using sound cues and preventive measures, ensuring continual vigilance. This innovative hybrid system fortifies security guard surveillance, mitigating potential vulnerabilities due to lapses in attentiveness. Key Word: Face Recognition Technology, Biometrics, Attendance Management, Security, Authentication, Surveillance, Machine Learning, Open CV, Security Guard Monitoring, Vigilance, Drowsiness Detection.

China’s Defense Cooperation with Latin America and Caribbean: Trends and Limitations

Introduction. China started to develop military-to-military ties and defense-industrial cooperation with Latin America and Caribbean countries in the early 2000s as an element of its strategy of comprehensive cooperation with the region. Defense cooperation was mentioned in the Chinese documents and statements on the policy in the region from the early 2000s. However, China has always considered this defense cooperation to be just a secondary, subordinate element of its overall strategy in the region. Methods. The article is based on Chinese publications, statements, and documents concerning China’s policies in defense cooperation with the region, as well as on Latin American and other Western publications on specific cooperation projects. The author compares the Chinese approach to defense cooperation with Latin America to similar Chinese cooperation policies in other regions, especially in Africa. Analysis.China views defense cooperation with Latin America as a subordinate element of its general strategy of economic and political presence in the region. Cultivating ties with the local military elites of Latin America is especially emphasized, and the exchange of military delegations started in the early 2000s. To boost defense cooperation, China is sometimes ready to provide significant military assistance to the region. China has established permanent mechanisms of defense dialogue with the regional countries in the form of regular forums and conferences. Other important venues of military cooperation include personnel training, joint exercises, and the region’s visits by Chinese warships. China has managed to establish a presence on the arms market in Latin America in the 2000s but has failed to become a major weapons provider in the region. Currently, Chinese arms sales in Latin America are in decline. However, China has achieved major results in the development of dual-use technology cooperation with the LAC countries, especially in the fields of space and internal security. That may create preconditions for faster development of military and military technical cooperation between China and Latin America in the future. So far, the Chinese approach to defense cooperation in the region remains more cautious and gradual compared to cooperation with Africa. China is reluctant to challenge the US red lines here. That may change in the future as China-US relations continue to deteriorate. Authors contributions. Ekaterina Kosevich was responsible for researching and covering the development of political relations between China and Latin America. Vasily Kashin touched on cooperation in defense, the security industry, and dual-use technology.

CONSTRUCTION OF SUBSTITUTION BOX (S-BOX) BASED ON IRREDUCIBLE POLYNOMIALS ON GF(2^8)

In the field of modern encryption algorithms, the creation of S-Box is an essential element that plays an important role in maintaining data security in various industries. This article provides a comprehensive review of various S-Box designs, with particular emphasis on essential parameters such as “Average ”, “Average ” and “Non-linearity value”. The main goal is to determine the most optimal S-Box structure to minimize correlation, thereby improving the security and unpredictability of the cryptographic system. Research results indicate that the S-Box characterized by the 1BD hexadecimal code is superior to its counterparts. It has an average  value of 4.1953 and an average   value of 0.4756. In contrast, the S-Box represented by hexadecimal code 169 displays a relatively lower level of security, with an average d value of 3.8750 and an average   value of 0.5156. These results enable security experts and cryptographers to make the correct choice when selecting the S-Box with the minimum correlation value, thereby strengthening cryptographic systems against emerging cyber threats.

Research on data security in industry 4.0 manufacturing industry against the background of privacy protection challenges

ABSTRACT As the manufacturing industry advances into the era of Industry 4.0, data security has emerged as a critical concern in the face of growing privacy protection challenges. This research paper explores data security challenges in the Industry 4.0 manufacturing industry and the associated privacy protection concerns. It highlights the risks of interconnected systems and data-driven processes while emphasizing the need for a comprehensive framework. The proposed framework encompasses technological, organizational, and regulatory measures to safeguard data at all stages. The study also examines legal and ethical considerations and suggests strategies to enhance privacy protection. The research aims to provide insights for stakeholders in the manufacturing industry, policymakers, and researchers to strengthen data security practices and uphold privacy rights in the Industry 4.0 landscape.

Risk assessment methods for process safety, process security and resilience in the chemical process industry: A thorough literature review

This paper presents a systematic literature review of risk assessment methods in the chemical process industry (CPI), focusing on process safety, process security, and resilience. We analyzed peer-reviewed articles from 2000 to 2022 using the PRISMA methodology and identified twelve predominant methods. Our findings reveal a shift towards dynamic, systemic-based assessments like the Functional Resonance Analysis Method (FRAM) and System-Theoretic Accident Model and Processes (STAMP). These methods are particularly effective at capturing the complexities of sociotechnical systems in the CPI. However, a significant observation from our review is the limited emphasis on the resilience paradigm within many existing methods when addressing both process safety and process security risks, which is crucial for preventing and recovering from disruptions. Given the evolving challenges in system safety and security threats, there is an urgent need for holistic methods that integrate process safety, process security, and resilience. Our review highlights the opportunity for further research to better prepare the industry for future challenges, ensuring safer, more secure, reliable, and resilient operations.

Synthesizing qualitative insights: a meta-ethnography of tourism disaster management literature

Purpose Disasters can affect the important sector of tourism across the world. This study aims to combine qualitative findings from 13 publications to enhance disaster management plans for the security and resilience of the tourist industry. Design/methodology/approach The authors used Noblit and Hare’s seven-step meta-ethnography method, identifying 13 qualitative studies on tourism disaster management through extensive searches in key databases (WoS, Scopus and Google Scholar), meeting inclusion criteria. NVivo 12 aided in coding, translation and comprehension of related ideas. Findings Five interrelated and third-ordered conceptual categories were identified: extreme natural and malevolent events, lack of risk management and emerg+ency response, sustainable tourism, tourism resilience factors, disaster awareness and preparedness. Effective strategies demand collaboration, resource allocation and local engagement. Originality/value This study offers a novel synthesis of qualitative research in tourism disaster management, enhancing understanding of resilience in the industry. It provides unique insights on cross-cultural dynamics, stakeholder engagement and integrated strategies while showcasing the utility of meta-ethnography in business and management research.

Rethinking Federal Airports Remodeling for Passenger Safety and Security in Achieving the Millennium Goal of the Industry

The 9/11 episode set the ball roiling for security in aviation industry in the world. The study looks at the remodeling of federal airport in Nigeria for passenger safety and security in achieving the millennium goal of the industry. Structural functionalism was adopted as the theoretical framework of the study. To carry out the task, the paper employed quantitative method of data analysis with the aid of questionnaire to elicit information. The study found that successive governments in Nigeria have made significant financial investments in the aviation industry in an effort to enhance travel conditions, passenger safety, employment opportunities, efficiency, and passenger confidence. However, the effectiveness of the remodeling task is been hinder by a number of factors amongst human capital deficiency, inappropriate funding, uncoordinated effort and infrastructural deficit. The paper concluded by suggesting the need for effective human capital development, provision of adequate and appropriate fund, unity of purpose among the airport staff and provision of modern and critical needed infrastructural facilities. Well-organized and efficient safety supervision process ensures both the immediate user advantages and the broader economic benefits of Air Transport International (ATI) investments.

Research on Information Security Protection in The Context of Post-epidemic Tourism Revival

After the epidemic, the tourism industry is experiencing an unprecedented revival, and the problem of information security has gradually become an important factor restricting the development of tourism. Through in-depth analysis of the background of tourism revival, the challenges faced and domestic and foreign laws and regulations and other issues, this paper puts forward a series of targeted solutions, including investment in technical construction, provide infrastructure and other technical means, as well as improve the relevant laws and regulations, establish and improve the enterprise management mechanism and strengthen supervision and other non-technical strategies. These measures help to ensure the data security of the tourism industry in the process of digital transformation, and promote the healthy and sustainable development of the tourism industry.

A Case Study of Society General Securities based on ARIMA Model

Stock price changes have always been a high concern for investors. Stock price modeling can indicate the stock changing trend, which can not only provide references for investors, but also can see the future development of the relevant market by analyzing the changing stock prices. Therefore, this paper establishes an Auto-Regressive Moving Average Model (ARIMA) of the opening price as well as the closing price of the trading day in Industrial Securities Co., Ltd. from November 2021 to August 2023 to predict the opening and closing price of the next seven periods of direction. The results show that the opening price will have a small fluctuation in the next 7 periods and the closing price will decline slowly. The goodness of fit of opening and closing prices are greater than 0.98, so this result is good. The result shows that this prediction of stock price by the ARIMA model is feasible and the result can be used as a basis for investors to predict future stock prices.

Analysis of Transformation from Brokerage Business to Wealth Management Business of Huatai Securities

Seen from the Chinese securities companies 2023 half annual report , the first half of the performance is generally better, but the brokerage business is greatly affected by the market, the overall performance has declined , 54 of 57 data comparable securities companies growth rate is negative. This study will take the general decline of brokerage business performance of securities companies as the starting point, and Huatai Securities brokerage business has gradually transformed into wealth management business, so the analysis of Huatai Securities business as a research example is supported. Driven by social factors and internal factors, Huatai Securities should deepen its wealth management reform and analyze its weaknesses and opportunities from its own perspective. Meanwhile, this study gives suggestions for improvement, which can inspire the securities companies facing the same predicament to learn from the relevant experience and make prospects for development of Chinese securities companies. These results help China's brokerage economic business out of the development dilemma, to seek an organic combination of brokerage business and wealth management business, and to promote the prosperity of the securities industry.

Regulation and Technology Innovation in Support of Comprehensive Customer Experience in the Banking Industry in Kediri

Finalidade: The finalidade of the study is to investigate the influence of regulation and technology innovation on the comprehensive customer experience in the banking industry in Kediri, East Java.   Purpose: The purpose of the document is to present the results and discussion of a study conducted on the regulation and technology innovation in support of comprehensive customer experience in the banking industry in Kediri. The document aims to test and develop a policy model suitable for several banks in Kediri City, East Java, and provide views and policy models that can be applied to other banks to improve the comprehensive banking experience for customers.   Theoretical framework: The theoretical framework of the study is based on the Regulation and Technology Innovation in Support of Comprehensive Customer Experience in the Banking Industry in Kediri. It focuses on the influence of regulation and control of customer account security, monitoring the digital banking experience, and the need for continuous technology service innovation on the comprehensive banking experience in the four banks in Kediri City. This framework is supported by previous research that discusses the importance of regulatory resilience, basic security design of internet banking models, and sustainability relations. Additionally, it aligns with studies that explore barriers to innovation and change, online reviews and product sales, and factors affecting bank customers' usage of electronic banking.   Methods: The method used in the study is an associative research design and proportionate stratified random sampling technique. This approach allowed the researchers to analyze the influence of regulation and technology innovation on the comprehensive customer experience in the banking industry in Kediri, East Java. The study involved collecting data from customers of four banks in Kediri and conducting statistical analysis to determine the impact of regulation, control of customer account security, monitoring of digital banking experience, and technology service innovation on the comprehensive banking experience. The findings from the analysis were used to recommend strategies for banks to improve customer experience and security.   Findings: The findings of the study indicate that regulation and control of customer account security and monitoring the digital banking experience have a significant positive influence on the comprehensive banking experience in Kediri, East Java. However, the need for continuous technology service innovation and minimizing customer identity theft did not have a significant effect on the comprehensive banking experience. The study recommends strategies for banks, such as implementing new technological innovations, introducing fraud simulations, and strengthening security systems, to improve the comprehensive banking experience for customers. These strategies aim to increase the attractiveness of features, minimize customer identity theft, and provide a more secure and efficient banking experience. Overall, the recommended strategies can help banks create a more comprehensive customer experience and increase customer confidence in banking services.   Practical implications: The practical implications of the study include the recommendation for banks to implement new technological innovations, introduce fraud simulations, and strengthen security systems to improve the comprehensive banking experience for customers. Additionally, the study suggests the importance of continuous security protection with best-in-class data management and the need for government awareness to consistently socialize victimization in the banking business. These practical implications aim to increase the attractiveness of features, minimize customer identity theft, and provide a more secure and efficient banking experience for customers. Overall, the recommended strategies can help banks create a more comprehensive customer experience and increase customer confidence in banking services.   Originality/Value: The originality and value of the study lie in its focus on the specific context of the banking industry in Kediri, East Java, and its emphasis on the influence of regulation and technology innovation on the comprehensive customer experience. The study's findings provide insights into the specific factors that significantly impact the banking experience in this region, highlighting the importance of regulating and controlling customer account security and monitoring the digital banking experience. Additionally, the study's recommendations for banks to implement new technological innovations, introduce fraud simulations, and strengthen security systems offer practical strategies for improving the comprehensive banking experience for customers. Overall, the study contributes to the existing literature by providing a policy model that can be applied to other banks to enhance the customer experience and security in the banking industry.